STAKEHOLDER ENGAGEMENT

The Group believes that the feedback and opinions of stakeholders are indispensable for the Group to achieve a sustainable future. Accordingly, apart from conducting annual reviews, the Board actively engages with stakeholders to identify and manage the processes and outcomes of the organization's economic, environmental and human impacts. Please refer to the table below to understand the focus of the respective stakeholder groups and the channels of communication.

Stakeholder Group Stakeholder Concerns Communication Methods or Channels
The Board and Management
  • Healthy and sustainable business development
  • Compliant business operations
  • Business credit and influence
  • Board meetings
  • Executive meetings
  • Questionnaire survey
  • Interview with the management
  • Phone and e-mail
Employees
  • Occupational health and safety
  • Employee compensation and benefits
  • Occupational training opportunities
  • Employee training and workshops
  • Employee suggestion box and employee symposiums
  • Internal company newsletter
  • Employee engagement activities and meetings
  • Questionnaire survey
Clients and Property Owners
  • Product and service quality
  • Protection of customer rights
  • Customer satisfaction survey
  • Professional after-sales service
  • Product quality monitoring
Suppliers and Contractors
  • Cooperation and mutual benefits
  • Contract fulfilment
  • Site inspection
  • Supplier selection management
  • Daily business communication
  • Questionnaire survey
Shareholders and Investors
  • Healthy and sustainable business development
  • Compliant business operations
  • Risk control
  • Return on investment
  • Shareholders' meetings
  • Questionnaire survey
  • Announcements, circulars, annual reports and financial statements
Peer Enterprises and Partners
  • Cooperation and mutual benefits
  • Product and service quality
  • Contract fulfilment
  • Industry associations
  • Industry standard-setting organisations
 
Media
  • Information disclosure
  • Community investment
  • Announcements, circulars, annual reports and financial statements
  • Website and social media
 
Government
  • Compliant business operations
  • Occupational health and safety
  • Protection of customer rights
  • Response to national policies
  • Active cooperation with government agencies in their supervision and inspection efforts
  • Compliance with laws, regulations and government policies
Community and the Public
  • Environmental protection
  • Community investment
  • Community investment
  • Volunteering service
  • Charity and donations