| Stakeholder Group |
Stakeholder Key Concerns |
Communication Methods or Channels |
| The Board and Management |
- · Healthy and sustainable business development
- · Compliant business operations
- · Business reputation and impact
|
- · Board meetings
- · Executive meetings
- · Questionnaire survey
- · Interview with the management
- · Phone and e-mail communication
|
| Employees |
- · Occupational health and safety
- · Employee compensation and benefits
- · Occupational training opportunities
|
- · Employee training and workshops
- · Employee engagement activities and meetings
- · Employee suggestion box and symposiums
- · Internal company newsletter
- · Questionnaire survey
|
| Clients and Property Owners |
- · Product and service quality
- · Protection of customer rights
|
- · Customer satisfaction survey
- · Professional after-sales service
- · Product quality monitoring
|
| Suppliers and Contractors |
- · Cooperation and mutual benefits
- · Contract fulfilment
|
- · Site inspection
- · Supplier selection and approval management
- · Daily business communication
- · Questionnaire survey
|
| Shareholders and Investors |
- · Healthy and sustainable business development
- · Compliant operations
- · Risk control
- · Return on investment
|
- · Shareholders’ meetings
- · Questionnaire survey
- · Announcements, circulars, annual reports and financial statements
|
| Peers and Partners |
- · Cooperation and mutual benefits
- · Product and service quality
- · Contract fulfilment
|
- · Industry associations
- · Industry standard formulation organisations
|
| Media |
- · Information disclosure
- · Community investment
|
- · Announcements, circulars, annual reports and financial statements
- · Company website and social media
|
| Government |
- · Corporate operating in compliance with laws and regulations
- · Occupational health and safety
- · Protection of customer rights
|
- · Response to national policies
- · Active collaboration with government agencies of their supervision and inspection works
- · Compliance with laws, regulations, and government policies
|
| Community and the Public |
- · Environmental protection
- · Community investment
|
- · Community investment
- · Volunteering service
- · Charity and donation projects
|
