The Group adheres to the business philosophy of "Quality Assurance and Value Creation" and the core values of "Integrity, Innovation, Pragmatism, and Excellence", strictly implementing the ISO 9001:2015 quality management system to ensure comprehensive implementation of quality standards at every stage. Through the establishment of multiple core policies, the Group continuously enhances the refinement and standardisation of quality control, and constantly improves its quality management system, laying a solid foundation for providing high-quality products and services.
In January 2026, Far East Facade was once again honoured with the "Outstanding Supplier of the Year 2025" award at the OPPO Guangdong Mobile Communications Co., Ltd. 2025 Annual Project Construction Summary and Supplier Recognition Conference. This marks the second consecutive year that Far East Facade has received this prestigious award, and it is the only facade contractor to have achieved this distinction twice in succession.
The Group manages facade projects comprehensively under its Engineering Management System, covering tendering, progress monitoring, cost control, quality assurance, completion acceptance, and maintenance. All raw materials, semi-finished, and finished products undergo rigorous quality checks—including size, identification, quantity, and waterproof testing—to prevent non-compliant items from entering production or delivery. The Group's Project and Quality Management Procedures standardize core quality processes, ensuring all installation and maintenance works comply with legal and contractual requirements, effectively meeting clients' expectations for quality and safety.
China Overseas Supervision has developed and implemented the Quality, Environment, and Safety (QES) Management Manual, aligned with the Regulation on Quality Management of Construction Projects and GB/T 19001-2016/ISO 9001:2015 standards. Using the PDCA cycle, it promotes standardized development and continuous improvement of quality objectives to ensure project quality meets legal requirements and client expectations. The company also enforces the Quality and Safety Work Evaluation and Reward and Punishment Management Measures, employing quantitative scoring to comprehensively assess project departments. Outstanding projects receive awards and incentives, while non-compliance results in warnings to enhance employee engagement in quality management. Additionally, compliance evaluation procedures ensure all activities strictly adhere to applicable laws and regulations.
Huanggu Thermoelectricity referred to quality standards such as GB/T12145-2016 Quality Criterion of Water and Steam for Generating Unit and Steam Power Equipment and GB/T1576-2008 Water Quality Standards for Industrial Boilers to standardise and institutionalise the management procedure of laboratory technical supervision, clearly define the chemical supervision and management responsibilities for water, coal and oil, and draw on reliable testing methods and scientific management methods to ensure sound, safe and steady operation of power generation and heating facilities, thereby providing customers with robust and high quality power generation and heating services.
The Group upholds a "customer-first" philosophy and continuously improves customer communication and satisfaction management. Feedback is collected through multiple channels including hotlines, emails, surveys, and senior management visits. Customers can provide comments or complaints via government platforms, phone, or in-person visits, with relevant departments promptly following up and investigating. The Group actively promotes digital transformation by enhancing mobile self-service inquiries, intelligent customer support, and electronic work order functions, continuously improving service efficiency and customer satisfaction.
Far East Facade (Hong Kong) adheres to the quality principle of "Do it right the first time and every time." Through close collaboration between its professional teams, owners, and contractors, it has established regular satisfaction surveys and a closed-loop issue resolution mechanism. In 2025, customer satisfaction reached 92.5 points, with the Hing Wah Street project receiving special commendation for outstanding quality control. Far East Facade (Shanghai) has earned multiple honours for its excellent service and demonstrated high professionalism and coordination in the Huawei Jiuhuashan Industrial Park project.
China Overseas Supervision is renowned for its strict safety supervision and quality control, receiving high praise from multiple project owners. The supervision team remains on standby 24 hours a day and ensures smooth project progress through regular inspections and timely communication, demonstrating a highly responsible attitude and enhancing the customer service experience.
Shenyang Huanggu Thermoelectricity has received numerous honours, including "Outstanding Heating Service Provider" and "Industry Reform Friendly Demonstration Enterprise." The company has established a Customer Service Management System and a Heating Customer Complaint Handling Procedure covering the entire process from complaint acceptance to follow-up visits. It has also developed an app and WeChat service platform integrated with a 24-hour customer hotline to improve service transparency and processing efficiency, ensuring user satisfaction.
The Group strictly adheres to the principle of clear accountability —"those who supervise, build, use are responsible" —establishing a comprehensive and clearly defined information security system through robust policies, hierarchical management, and standardized procedures, ensuring a secure digital transformation.
It has developed and refined Cyber Security Management Measures, IT Asset Management Measures, and Information Management Regulations to systematically enhance informatisation and cybersecurity, supporting the integration of digital and real economies. In 2025, China Overseas Supervision obtained ISO/IEC 27001 certification, underscoring its commitment to data protection and risk control.
An IT Management Department oversees IT planning and real-time security monitoring, following a strategy of centralized leadership, tiered responsibility, integrated defence, continuous improvement, and full staff engagement. Detailed standards govern hardware, software, and network assets. Cybersecurity awareness is promoted through intranet platforms, training, and simulations, forming a comprehensive security safeguard framework.
